Sr. Engineer / Asst. Manager (Customer Quality)

Date: Sep 5, 2023

Location: CHENNAI, IN

Company: NOVARES

Sr. Engineer / Asst. Manager (Customer Quality)

Education Requirements: DME / B.E ( Mech / Plastic ) / CIPET

Experience Level: 7 – 10 Year’s experience in injection molding process / Painting Process

Industry Preference:  Injection moulding / Painting

Areas of Expertise: injection process / Painting Process

 

Key Roles (Job Description):

Customer relationship and communication skills

Aware of customer requrirements ( RNAIPL/ MSIL / VW / FORD /FCA / PSA / HMI )

Product process - problem solving skills

Experience in process product audits

Good Analytical skills

Experience of single point contact to Customers

Finality

Level 1: Participate in the implementation of cost-effective product/process capability for production connected to the zone(s) or APU concerned, for all types of customer and all types of scope.
Participate in the operational implementation of risk management actions on site
Level 2: Responsible for the cost-effective product/process capability for production connected to the zone(s) or APU concerned, for all types of customer and all types of scope.
Responsible for the operational implementation of risk management actions on site

Main Missions

  1 - Ensure the level of quality in productionLevels 1 & 2:
- Take general or specific quality requirements into account
- Coordinate and approve internal and external sorting and recovery
- Take part in developing the SPC when it is implemented: updating, optimization of procedures and approval of results
- Monitor product quality (materials, BOP, semi-finished and finished products) by product line and by customer
- Participate as a guarantor of methodology in handling customer and supplier quality incidents, justify choices and
coordinate the progress of action plans up to completion (measuring efficiency, sharing between functions - lessons
learned)
- Perform audits of products and their production processes and ensure the action plans are implemented
- Perform warranty return analysis and processing
- Participate in the re-evaluation of FMECAs and ensure mass-production control plans are updated
- Approve the modifications of the products and processes and submit EI to customers
- Conduct the initial process audit, approve the qualification of the process and confirm the qualification over time
- Perform all the actions required within the framework of the position, with both customers and suppliers
Level 1:
- Analyze the causes and decide upon the appropriate methods and means to perform missions
Level 2:
- Make the necessary decisions to optimize results, in line with initial data
2 - Lead quality activities within workshops
Levels 1 & 2
- Participate in APU routines and daily APU meetings with the APU Manager and shopfloor team
- Control and lead the establishment of quality firewalls as well as the associated results up until they are removed
- Control quality requirements during transfers and participate in P/P qualification
- Conduct MPP audits and coordinate the progress of action plans until completion
- Coordinate and approve the recovery of internal/external non-compliant parts
- Conduct training on quality tools and methods for production staff
- Train production supervisors in new products/processes for deployment with production staff
- Participate in the development of new products (FMECA, PPQA reviews, Control equipment, etc.) in compliance with
Smart DEV
- Participate in the drafting of design failures to capitalize on them and take the feedback into account
- Report, according to the organization of the production unit, to the Unit Quality Manager or the APU Manager
- Block deliveries and/or stop production in the case of an identified risk for the customer.
Level 1:
- Participate in developing content for new DAQs with the Project Quality Leader and the Plant QHSE Manager
Level 2:
- Approve new content for new DAQs in relation with the Project Quality Leader
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3 - Participate in progress management
Levels 1 & 2
- Participate in the CNQ analysis for the scope
- Participate in action led by production on areas for improvement regarding CNQ for the scope
- Check the results obtained following these action plans
- Lead working groups
- Participate in the resolution of quality issues (progress/incidents/corrective or preventative actions)
4 - Ensure compliance with regulatory requirements and other requirements in risk management and establish
5 - Undertake the operational monitoring of processes and risk management inspection:
 

Purpose

Level 1: 
- Participate in the implementation of cost-effective product/process capability for production for customers 
- Participate in the operational implementation of risk management actions on site 
Level 2: 
- Responsible for the cost-effective product/process capability for production for customers 
- Responsible for the operational implementation of risk management actions on site 

Essential job functions

Abilities

- Able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service 
- Excellent analytical, problem solving, interpersonal  skills