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Customer Administrator

Date: Sep 14, 2022

Location: ZEBRAK, CZ, 267 53

Company: NOVARES

Finality

Manage customer and/or supplier order portfolios and supervise customer deliveries.

Main Missions

1 - Manage shipments- Oversee the proper execution of shipments
- Liaise with customers and give advance notification of any anomalies
- Ensure coherence of the order book. If anomalies are detected, notify a senior manager
- Analyse late deliveries weekly
- Publish results every day, at the end of each week and at the end of each month
- Occasionally print out shipment preparation lists to give to the store keeper
- Manage stock by checking the various indices during modifications
- Order suitable transportation means
- Update the customer closure calendar daily
- Inform the logistics department or the customer in the event of a non-compliance with production commitments, if there is a risk of delivery interruption

2 - Manage delivery calls
- Check that E.D.Is are correctly integrated
- Retrieve requests from the web
- Input requests that are not in E.D.I.
- Ensure that the order book is kept up-to-date
3 - Help to manage internal and external flows in certain organisations
- Help to create logistics department instruction sheets/procedures
- Report to the logistics manager
- Analyse causes and decide on suitable means and methods required to complete his/her assigned missions
4 - Manage logistic customers claims on Customer web portal

Purpose

- Manage customer and/or supplier order portfolios and supervise customer deliveries 

Essential job functions

Abilities

- Ability to contact customers in person and possess excellent communications skills 
Able to prioritize and operate proactively